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Refund, Cancellation & Replacement Policy
We do not offer refunds or order cancellations once an order has been placed.
However, replacements are available only if the product is received damaged due to transit or shipping.
To be eligible for a replacement, customers must provide a clear, continuous, and unedited opening video of the parcel, starting from the sealed package and showing the product and its damage.
Without a valid opening video as proof, replacement requests will not be accepted. All replacement requests are subject to verification and approval.